Privacy Policy & Terms and Conditions

1.Introduction

Scavuzzo's Inc. ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information in connection with our email and SMS/text messaging communications, including order confirmations, account updates, invoices, promotional offers, delivery alerts, and other business communications.

This policy applies to customers, prospective customers, and other individuals who provide contact information to us or who interact with our email and SMS programs.

2.Information We Collect

We may collect the following information when you do business with us, sign up for communications, or interact with our website, sales staff, or order forms:

• Contact information: name, business name, email address, mobile phone number, mailing/delivery address
• Account and order information: order history, billing information, delivery preferences, account representative assignments
• Communication preferences: opt-in/opt-out status for email and SMS, preferred contact methods
• Technical information: email open/click data, SMS delivery status, IP address, and device information collected through email service providers and SMS gateways

3.How We Use Your Information

We use the information we collect to:

• Send order confirmations, invoices, delivery updates, and account notifications
• Respond to inquiries and provide customer service
• Send promotional offers, new product announcements, and pricing updates (only with your consent, where required)
• Send occasional operational alerts (e.g., weather-related delivery delays, product recalls, supply shortages)
• Improve our products, services, and communications
• Comply with legal and regulatory obligations

4.Consent and Opt-In

Email

By providing your email address to us — through an order form, account setup, business card exchange, or website sign-up — you consent to receive business communications from us. Promotional emails include an unsubscribe option in every message.

SMS / Text Messaging

We will only send you text messages if you have affirmatively opted in (for example, by checking a consent box, replying to a keyword campaign, or verbally providing consent that we document). SMS consent is never a condition of purchasing goods or services from us.

We do not sell, rent, or share your mobile phone number or email address with third parties for their own marketing purposes.

5.How We Share Information

We may share your information with:

• Service providers who help us operate our business (e.g., email service providers, SMS gateway providers, order management or CRM platforms, delivery/logistics partners), under confidentiality obligations
• Legal and regulatory authorities, when required by law, subpoena, or to protect our rights, property, or safety
• Successors, in the event of a merger, acquisition, or sale of business assets

We do not share your mobile number with third parties for their own marketing purposes, and text messaging originator opt-in data will not be shared with any third parties.

6.Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7.Data Retention

We retain contact and communication preference data for as long as reasonably necessary to serve our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information as described below.

8.Your Choices and Rights

• Unsubscribe from email: Click the "unsubscribe" link in any promotional email, or contact us directly.
• Opt out of SMS: Reply STOP to any text message to stop receiving messages. Reply HELP for assistance. You may also contact us directly using the information below.
• Update your information: Contact your account representative or use the contact information below to update or correct your contact details.
• Access/deletion requests: Depending on your state of residence, you may have rights to request access to, correction of, or deletion of your personal information. Contact us to submit a request.

Operational messages related to an active order or delivery (e.g., "your delivery is delayed") may continue even after opting out of promotional messages where necessary to fulfill an existing transaction, unless otherwise required by law.

9.Children's Privacy

Our communications are intended for business customers and are not directed to individuals under 18. We do not knowingly collect information from children.

10.Contact Us

Questions about this Privacy Policy or your data:

11.Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes affecting SMS or email consent will be communicated to affected subscribers where required by law.

1.Acceptance of Terms

By providing your email address or mobile phone number to Scavuzzo's Inc. and opting in to receive communications, you agree to these Terms and Conditions and the Privacy Policy above.

2.Description of Program

Scavuzzo's Inc. sends the following types of communications by email and/or SMS to opted-in customers and contacts:

• Order and delivery confirmations
• Invoice and account notifications
• Promotional offers, new products, and seasonal pricing
• Occasional operational alerts (e.g., weather delays, recalls, supply disruptions, holiday schedule changes)

Message frequency varies based on your order activity and account type; promotional messages are typically sent no more than 7 messages per week/month.

3.SMS Terms

• Program name: Scavuzzo's Inc. Order & Account Alerts
• Consent: By opting in (via web form, text keyword, or verbal/written consent captured by our team), you agree to receive automated and/or manual text messages from Scavuzzo's Inc. at the mobile number provided. Consent is not a condition of any purchase.
• Message and data rates may apply. Message frequency varies.
• Opt-out: Text STOP at any time to cancel. You will receive a one-time confirmation that you have been unsubscribed. You may continue to receive account-related transactional texts tied to open orders unless you also opt out of those channels or as required by law.
• Help: Text HELP for assistance, or contact us at 816-231-1517 / admin@scavuzzos.com.
• Carriers: We are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; carriers are not liable for delayed or undelivered messages.
• Compatible devices: Standard text-capable mobile devices are required.

4.Email Terms

• Promotional emails will include a clear and conspicuous unsubscribe mechanism in accordance with the CAN-SPAM Act.
• Unsubscribe requests will be honored within 10 business days.
• Transactional and relationship emails (e.g., invoices, order confirmations) related to an active account may continue independent of promotional opt-out status.

5.Accuracy of Information

You are responsible for providing accurate and current contact information and for notifying us of any changes to your email address or mobile phone number. Scavuzzo's Inc. is not responsible for messages that are not received due to outdated or inaccurate contact information.

6.No Guarantee of Delivery

We use commercially reasonable efforts to deliver communications but do not guarantee delivery, as this depends on third-party email and SMS carriers/networks outside our control.

7.Intellectual Property

All content included in our communications — including text, graphics, logos, and images — is the property of Scavuzzo's Inc. or its licensors and may not be reproduced or distributed without permission.

8.Limitation of Liability

To the fullest extent permitted by law, Scavuzzo's Inc. and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your receipt of, or inability to receive, email or SMS communications from us.

9.Governing Law

These Terms and Conditions are governed by the laws of the State of Kansas, without regard to conflict-of-law principles, and any disputes shall be resolved in the state or federal courts located in Kansas.

10.Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Continued receipt of and engagement with our communications after changes are posted constitutes acceptance of the revised terms.

11.Contact Information

For questions regarding these Terms and Conditions:

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